Fax on Demand
Fax on Demand is a system where customers can phone a call center and request a document to be sent to their fax printers. These can be lengthy documents such as manuals.
The beauty of this system lies in the fact that the documents can be called upon anywhere in the world at any time of day. It enables a customer to have at hand as much information as possible at a moment’s notice.
What’s more, the information can be stored via a remote server, which can be located in an Outsourced Call Center, anywhere in the world. This has enabled small companies to offer services otherwise only dreamt of a few years before. It provides flexibility and commercial leanness is a highly competitive world.
With CRM and VOIP systems callers can interact with a Database, to find and call up, the documents they require. Many of these documents may be research materials that have been scanned from a paper source. True to say, this service may be over taken by the PDF file sharing system of the Internet. But many documents may never be converted to PDF or Word files, and the customer may find this limiting.
Many documents may not be converted to a digital form for legal reasons, for fear they may be sold over the Internet. Having a printed version may only appeal to academic professionals, using it for research purposes. But there is a huge back-log of materials which will only ever appear on paper, and these are important for research purposes.
There are two methods of Fax on demand systems. The first method requires the caller to push their Start button to receive the fax on the same call. The second method Queues the call for delivery on a separate call, using 2 calls to complete the service. The advantage of the two-call method is that fewer fax ports are required. But the advantage of the one call system is that the caller pays for the transmission of the fax document on the entire call.