Call Center In The Philippines

Call Center In The Philippines

Are you wondering about the feasibility of offshore call centers for your business? Concerned that you won’t get the quality of service you need to ensure your company’s growth? Let Global Sky’s qualified call service agents prove that we are the solution to your company’s outsourcing needs.

According to Gartner Reports, 80% of Customer Service is expected to not work. Come be a part of the 20% that have made it work well. Global Sky is more than just another call center provider; we’re the customer service transitioning team. Just look at some of our business development professionals like Gordon Mckenna. Gordon was responsible for closing a $65 million dollar deal with the #2 long distance company and owner of the top 100 fastest growing call centers a few years ago. Global Sky’s call center in the Philippines works for that company because our service professionals can be trusted to provide you with quality service and outstanding customer care.

Still not sold? Come visit us! We’ll arrange for a personal visit from one of our junior officers to assess your company’s call service needs and the cost of duplicating your best practices in our low cost offshore office. You will still save money and time while still getting the best service that the industry could offer. (And let’s face it, most of our competitors rarely offer such personal service, especially for small and mid-size companies) If you don’t require an onsite visit, our highly qualified service professionals will discuss and establish a personal business plan via phone, email and web conference. We’re dedicated to establishing a personal plan for your business onshore in order to ensure a smooth transition in meeting your needs offshore.

Why did we choose to place our offshore call center in the Philippines? We chose to locate our offshore agents in the Philippines because more service agents there speak fluent English and align themselves more with western culture than anywhere else in the world.

"...a survey by the Michigan-based global staffing firm Kelly Services Inc. and the Singaporean market research outfit ACA Research Inc. showed that Filipino call center employees worked harder, were easier to train, had better language skills and were more devoted than their counterparts in India."

What about attrition rates? For inbound campaigns, attrition rates at Global Sky are extremely low. The professional agents in our call center excel in customer service. You needn’t be concerned about English communication skills, either. Our Filipino agents have accents that could pass in any major city. We can even provide you with voice samples and live conversations. And once you decide to take advantage of our the fabulous customer service that our professionals provide, our software reporting system allows you keep tabs on all your agents as they work.

Attrition rates for outbound campaigns are traditionally higher for all companies due to the high demands placed on the agents during the campaign. Our call agents are professionals. If they are treated as such, and have training in program expectations and are involved in a customer loyalty program, your attrition rates will be much lower. We must note, however, that attrition rates in our call center are not nearly as high as they are in the US, Canada, Australia or the UK.

In a call center in the Philippines, a good sales or customer service representative can expect a significant income. Therefore, some of the best sales professionals in the country can be found working in call centers.

You can trust Global Sky to keep your data secure. Non-disclosure agreements tentatively protect your data, but finding a company you can trust will ensure that you feel comfortable about data security. We will plan your security needs based on the type of data you are storing and proceed according to your wishes. You may store your database onsite in your office and have a few designated agents access the database to make or handle calls. You also have the option of transporting the data to our location and having it stored in a secure, firewalled server in order to prevent data theft. We will work with you to develop a plan to protect your highly sensitive data before you begin to outsource.

Now that we’ve convinced you that Global Sky is the right call center service provider for you, let’s talk cost. Your cost varies depending on the number of seats your company will be running, the hours they will be running, and the specific requirements of the agents. The average cost tends to be between $10 and $14 per hour. This is not just a labor cost, but includes all of Global Sky’s unparalleled services. Onshore, the same service could cost you anywhere between $20 and $50 an hour. That’s equivalent to saving around $600,000 or more for a 25 seat customer service operation!

No matter what your company’s size or need, Global Sky can provide the best contact solution for your business. To hear more about what Global Sky can do for you click the yellow button below. Take advantage of the best business resource you could invest in and let Global Sky work with you to provide outstanding customer service at an unbelievably low cost.

Experienced Outsource Professionals:

Global Sky is always searching for skilled outsource professionals to assist our clients onsite and in our offshore offices. If you would enjoy visiting the beautiful Philippines and enjoy helping businesses improve their outsourcing campaigns, give us a call!