Call Center Philippines

Call Center Philippines

Why choose Global Sky for outsourcing? For that matter, why outsource at all?

The answer is simple. Global Sky can provide you with quality call service professionals at a reasonable rate. We pride ourselves in delivering more service at a lower price. In effect, you get far more than you pay for. Don’t believe it? Try us out for a test campaign. We’re sure you’ll be more than satisfied.

Global Sky has a strategically positioned call center. The Philippines has quickly become the business world’s outsource location of choice. Our Filipino call service agents have a more “western” accent and culture than their counterparts in India. Due to an increased infrastructure support in the Philippines, many top Fortune 500 companies such as IBM, MCI, Apple, Microsoft and Dell have invested their time and energies there.

Global Sky’s call center professionals are, well, professional. We have high expectations for our agents, and respect them as professional sales associates. In our call center, a good sales or customer service representative can expect to earn a significant income. We pride ourselves on being one of the highest paying call centers in the Philippines. We offer our agents incentives based on customer and client satisfaction. By being sensitive to the Filipino culture and by implementing procedures that have made employee retention and satisfaction a success, Global Sky attracts and retains quality employees.

Global Sky is American owned and managed. CEO James Rick ran his own successful IT business for five years before building Global Sky into what it is today. His team includes professionals such as Beau Rudd, Chief of Operations, who began as an agent in the call center industry and Arnold Bagabaldo, a savvy business owner and entrepreneur who is responsible for 30% of all telecommunication between the Philippines and other countries. James Powell, business development manager, has 15 years of experience in the call center industry. In charge of business development, he is an expert at creating a smooth transition from the local onshore business to the outsource call center. The Philippines provide the ideal location for Global Sky to provide you with the best service for your investment.

As a small company, we’re dedicated to providing you with a custom solution to your customer service needs. We’re out to build relationships, not just a client base. We’re also constantly looking for ways to improve ourselves and our knowledge of the industry. Global Sky is active in the business community and its dedicated staff and CEO contribute articles to respected publications. We are proud to be an authority in customer service outsourcing and outbound communications.

You can trust Global Sky. We understand that when your data is overseas, you want to know how it’s being used and who is using it. We’ll provide you with online reports and inspections, a dedicated team leader and video conferencing. You’ll feel as if your team is in the next room.

Global Sky is concerned with the security of your database and sensitive information. We’re a company you can trust to keep your data secure. We’ll plan your security program according to your company’s needs and your desires. We have several options to keep your data safe. You may choose to store your database onsite in your office and have a few designated agents access the database to make or handle calls. You may also have your database transported to our location and stored in a secure, firewalled server. Whatever your security concern, we will work with you to develop a plan to protect all your data before your outsourcing program begins.

And as for cost, where else could you set up a quality outsourcing program for as little as $10 an hour? In a 25 seat program, you can expect to save $600,000 or more. You couldn’t ask for a more affordable call center. The Philippines also provide the technology infrastructure you’ll need to make your call center a success. We don’t skimp on line quality. Our high quality VOIP system transmits at less than 200 ms, the same quality you would have on a traditional line phone.

No matter what your company’s size or need, Global Sky can provide the best contact solution for your business needs. Why pay more when you can take advantage of our unbelievable customer service and professional agents.