Offshore Call Center

Offshore Call Center

Is the rising cost of business threatening to put you out of business? Global Sky’s offshore call center, located in the beautiful Philippines, is here to help your business grow with our customized customer service programs.

We offer your company the resources you need to make your marketing program a success. No matter what your size, we can handle al your inbound and outbound customer service calls.

Started in 2004, Global Sky is a small company that operates on higher margins instead of volume. We’re far more that another cheap outsourcing vendor. We are interested in gaining clients who are seeking to grow in a long-term relationship with a quality provider. At Global Sky, we pride ourselves on quality service as well as value.

In order to provide you with the best service possible, agents for our offshore call center are carefully screened and selected for their excellent English and customer service skills. Many of our agents have college degrees and are well trained in the art of sale negotiations.

Filipino society has been heavily influenced by Western culture. 72% of the Filipino population speaks English as a second language. Our agents have accents that could blend in easily in a metropolitan city.

So how does an offshore call center provide quality line connections to your onshore customers? Global Sky uses the latest in VOIP (Voice Over Internet Protocol) technology. You’ll never have to worry about customers becoming frustrated with poor line quality. VOIP transmits at less than 200 ms, the same quality you would have on a traditional line phone, and produces a sound so clear you’ll swear the agents are in the next room.

Recent advances in computer technology have also led to advances in data security. Global Sky offers a variety of security options and will work with you to develop a security plan long before your campaign goes live. Your database may be kept onsite in your office with only a few designated agents allowed access to data as needed. You may also have your database transported to our location where it will be stored in a secure, firewalled server.

Because of our commitment to providing you with excellent customer service, you’ll be able to monitor your program just as if it were running in your own office. You’ll have access to our advanced software and reporting data. You’ll can read reports, view charts and graphs and hear live conversations. By improving the quality of your team’s performance throughout your campaign, you can maximize the potential of your customer service program.

Once you decide to invest your time and resources in our offshore call center, one of Global Sky’s well trained service professionals will guide you though every step of your outsourcing program. We’ll arrange for a personal visit from one of our representatives to assess your call service needs. You’ll save time and money by duplicating your best practices in our low cost offshore office. If you don’t have time for an onsite visit, we would be happy to discuss your personal business plan with you via phone, email and web conference. We’re dedicated to creating an effective program for your business onshore in order to ensure a smooth transition to your new offshore service center.

We know that you’re spending valuable marketing money on your customer service program. We want you to get the best value for your investment, so we’ll offer to run a trial campaign for you. Once you realize that Global Sky offers outstanding customer service at an affordable price, we’re sure you’ll come back again and again.

Your cost to begin a program will depend upon the number of seats your company will be running, the hours they will be running, and the specific requirements you have of the agents. The average price for a program ranges from between $10 and $14 per hour. Remember, this is not just a labor cost, but includes all of Global Sky’s customized services. Onshore, the same service could cost you anywhere between $20 and $50 an hour. That’s equivalent to saving around $600,000 or more for a 25 seat customer service operation!

Why go anywhere else when Global Sky can provide you with superior service at such an affordable price? To hear more about what Global Sky can do for you visit our contact page by clicking the yellow button below.