Philippines Call Center

Philippines Call Center

Are you concerned about rising overhead in a shrinking economy? Searching for a better customer service solution? Global Sky is committed to providing quality customer care at an affordable price.

The Philippines' call center industry has been booming. The reason perhaps is bacause Filipino call center agents speak fluent English and align themselves more with western culture than anywhere else in the world.

Global Sky is more than just another call center provider in the Philippines; we’re the customer service transitioning team. Our service representatives are trained to provide you with unparalleled customer service, both onshore and offshore. CEO James Rick ran his own successful IT business for five years before building Global Sky into what it is today. His team includes business development professionals like Gordon Mckenna. Gordon was responsible for closing a $65 million dollar deal with the #2 long distance company and owner of the top 100 fastest growing call centers a few years ago. Beau Rudd began as an agent in the call center industry is now Global Sky’s Chief of Operations. Beau understands every nuance of call center operation. Arnold Bagabaldo, a savvy business owner and entrepreneur, is responsible for 30% of all telecommunication between the Philippines and other countries. James Powell, business development manager, has 15 years of experience in the call center industry. In charge of business development, James is an expert at creating a smooth transition from the local onshore business to the outsource call center.

Global Sky has a reason for moving its call service to the Philippines. The call center station we have located there can provide you with the best return on your marketing investment. We’ll arrange for a personal visit from one of our junior officers to assess your company’s call service needs and the cost of duplicating your best practices in our low cost offshore office. You will still save money and time while still getting the best service that the industry could offer. (And let’s face it, most of our competitors rarely offer such personal service, especially for small and mid-size companies) If you don’t require an onsite visit, our highly qualified service professionals will discuss and establish a personal business plan via phone, email and web conference. We’re dedicated to establishing a personal plan for your business onshore in order to ensure a smooth transition in meeting your needs offshore.

"...a survey by the Michigan-based global staffing firm Kelly Services Inc. and the Singaporean market research outfit ACA Research Inc. showed that Philippines call center employees worked harder, were easier to train, had better language skills and were more devoted than their counterparts in India."

Global Sky's attrition rates for inbound campaigns are extremely low. The agents in our call center excel in customer service and have accents that could pass in any major U.S. city. Don’t believe it? We can provide you with voice samples and live conversations.

Attrition rates for outbound campaigns are traditionally higher for all companies due to the high demands placed on call agents during such campaigns. Our call agents are professionals. In the Philippines, some of the best sales people are found working in call centers. If the agents in your campaign have training in program expectations and are involved in a customer loyalty program, your attrition rates will be much lower. However, attrition rates in our call center are not nearly as high as they are compared with the US, Canada, Australia or the UK.

You needn’t be concerned with quality control just because your customer service program is located in the Philippines. Our call center monitoring software allows you to listen in on calls.

With Global Sky’s bundled software solutions, you’ll access to customer support monitoring, lead tracking and a growing customer database. Our digital monitoring system allows you to track both the quality of customer service as well as the quantity of calls.

When in comes to data security, you can definitely trust Global Sky. Non-disclosure agreements tentatively protect your data, but the best security is based on a relationship of trust built between our agents and your company. You may store your database onsite in your office and have a few designated agents access the database to make or handle calls. You may also transport the data to our location and have it stored in a secure, firewalled server in order to prevent data theft. We will plan your security needs and align it with your data security policies.

Global Sky’s superior customer service solutions are available for a fraction of the cost of running a comparable program onshore. Your cost varies depending on the number of seats your company will be running, the hours they will be running, and the specific requirements you have for the call agents. Average cost for a campaign tends to be between $10 and $14 per hour. This is not just a labor cost, but includes all of Global Sky’s unparalleled services. Onshore, the same service could cost you anywhere between $20 and $50 an hour. That’s equates to savings of about $600,000 or more for a 25 seat customer service operation!

We’ll also work with you to make billing manageable. Global Sky is incorporated in Delaware. Our US bank account allows you to make easy payments by wire transfer. We also have representatives in the US that can assist your with all your payment needs. Global Sky is expanding its offices in order to extend our service to clients in Europe and Australia. We are currently in the process of setting up new accounts and service representatives in both Australia and the UK.

Imagine having a program where you are able to offer your customers 24 hour phone line, email and live chat support at for such an amazingly low price. To hear more about what Global Sky can do for you visit our contacts page by clicking the yellow button below. Begin reducing your overhead today and watch your customer service program grow with Global Sky.